Shipping and Returns
We take great care and pride in all our pieces and make sure each product that leaves our warehouse is exactly what you had asked for.
Additionally, there might be slight color variations because of calibrations of different monitors and devices despite our efforts to make sure our pictures are as close to the exact product as possible.
Shipping Policy
For Shipping within India:
- For deliveries within India all taxes and duties are included in the price of the product listed on the Website.
- We ship through DTDC/INDIAN POST for domestic orders.
- Shipping Cost for India – INR 150 for Kerala & INR 200 for Rest of India.
- Delivery Time: You will receive the products in 2-3 days after dispatch.
For International Shipping:
- We ship worldwide. Please choose your shipping zone while placing your order. Our international shipping charges will vary depending on your location and the weight of the consignment.
- For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
- Your purchase will be shipped through a reliable courier partner(UPS or FEDEX)
- Delivery Time: You will receive the products in 7-10 days after processing.Please allow up to 2 weeks for your package to arrive. Some areas may take longer depending on customs.
Refund Policy
As every item is customised on order,We do not accept exchange & returns for any order shipped unless the fault is at our end meaning that the product is defective
Only in case of damaged/defective products from our end, refunds will be initiated within 10 working days.
In case of any fabric defect , please write to us in two days with product pictures. Returns will only be acceptable if the item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you a notification via E-mail or WhatsApp
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
In case of any queries, do send an email to contact@zaylee.in or call us on +91 9778781790.Our team will respond to your queries within 24 hours (Our work timings are 9.30 am–6.30 pm, IST, Monday to Saturday).